At Ylore, we value creativity, integrity, and quality. As a creator and supplier of self-guided tours on our platform, your adherence to the following Code of Conduct ensures a positive experience for all users and helps maintain a standard of excellence. Please read carefully:
1. Content authenticity and quality
Accurate information: Ensure that all details, facts, and descriptions provided in your tours are accurate, reliable, and up-to-date.
Originality: You must create original content or have the rights to any content used in your tours. Plagiarism or unauthorized use of third-party content is prohibited.
Cultural sensitivity: Respect local customs, traditions, and historical contexts when creating your tours. Avoid content that may be offensive or inappropriate.
Quality standards: Maintain high production standards in all aspects of your tour, including multimedia (videos, photos, text, and narration). Low-quality or misleading content may be subject to removal.
2. User Experience
Clarity and accessibility: Your tours should be easy to follow, with clear instructions and engaging narratives that enhance the user’s experience.
Safety: Ensure that your tours do not promote unsafe behavior or recommend dangerous locations or activities without appropriate cautionary advice.
Up-to-date information: Regularly review and update your tours to reflect any changes in locations, accessibility, or other important factors affecting the tour.
3. Ethical behavior
Respect for intellectual property: Do not infringe on copyrights, trademarks, or any other intellectual property rights. Ensure you have permission to use all content in your tours.
Compliance with Laws: All content must comply with local, national, and international laws. This includes respecting privacy laws, intellectual property regulations, and tourism guidelines.
No misrepresentation: You may not exaggerate or mislead users about locations, experiences, or tour quality.
4. Customer Engagement and Responsiveness
Respectful communication: Treat all customers and platform users with respect. Engage courteously with users who ask questions or leave feedback on your tours.
Timely updates: If significant information within your tour changes, such as access to locations or updates to points of interest, you are expected to update your tour promptly to reflect these changes.
5. Fair Business Practices
Pricing transparency: Clearly and fairly price your tours without hidden fees. Respect Ylore’s pricing guidelines and commission structures.
Refunds and disputes: Handle any disputes or refund requests professionally and in accordance with Ylore’s policies.
6. Data Privacy
Protect user data: Do not misuse or collect personal information from users. Respect Ylore’s privacy policies and comply with all data protection regulations.
Confidentiality: Do not share sensitive platform-related information, including internal policies, algorithms, or technical specifications, with third parties.
7. Sustainability and responsibility
Environmentally conscious: Encourage sustainable tourism practices. Avoid promoting tours that harm local environments or communities.
Respect for local communities: Ensure that your tours promote respectful and responsible interactions with local communities, cultures, and ecosystems.
8. Accountability
Responsibility for content: You are fully responsible for the content you create and publish. Any violation of this Code of Conduct may result in content removal, suspension, or termination of your creator account.
Feedback and improvement: Be open to constructive feedback from users and the Ylore team. Strive for continuous improvement in the quality of your tours.
By adhering to this Supplier Code of Conduct, you contribute to a trusted, high-quality marketplace where travelers can explore and enjoy meaningful experiences through your creative self-guided tours.
Thank you for being a part of the Ylore community.
Last updated 1 October 2024