Disclaimer

Content in the safety section provided on this website is for general informational purposes only. You can choose whether to use it or not. For more see Safety Section Disclaimer in Help FAQs.

Guidance

If you do become lost your most important tool is keeping a positive mental attitude.

Stop
Think
Observe
Plan
Tell

Stop
As soon as you realize you may be lost, stop.

Think
Go over in your mind how you got to where you are. Can you retrace your steps? This could be a way to return to a recognizable place.

What landmarks should you be able to see?

Do not move at all until you have a specific reason to take a step.

Observe
Identify landmarks to gain your location

Use higher ground to assist

Plan
Based on your planned response, come up with some possible plans, think them through then act on one of them.

If you are not confident in the route chosen, then stay put.

If it is nightfall, you are injured or you are near exhaustion, stay in place.

Tell
If you have cell signal, tell contacts what has happened, activate Help in Ylore and your location will be actively shared with selected contacts.

If you are concerned for your immediate welfare or have an injury, contact emergency services

On foot in non-metropolitan locations:

– Rest in the shade where possible.

– Drink enough water to avoid dehydration.

– Stop and fix small problems. If you ignore your body and try to push through pain or ignore illness, it may make things worse and make recovery more difficult.

You are responsible for your own safety and for the safety of those around you.

Contacting emergency services

If you do not have mobile phone signal, move to higher ground.

Deep valleys and mountainous areas often have no cell coverage

Tell the dispatcher how you came to be at your location

Activate Help in Ylore and share the web browser link with emergency services